Dale's Blog

I have used PayPal for years and always recommend to my clients.  What I just learned is that PayPal does not like it when you buy or pay for something using their service and do not get what you paid for.  This, of course, would include buying something and never receiving – but it even includes a service or membership on-line.  I am sooo impressed… I just had to tell my story.

I will, however, change the name of the company/web site involved – lets just call the web membership site ‘got-cha’ .  Here is what happened.

I attended a ‘got-cha’ meeting here in Toronto and was told that I needed to join on-line to continue attending.  Amount totaled $97.00 for a one year membership.  After some heavy thinking, I made the decision to join and paid for my membership using my PayPal account.  Three weeks later at the ‘got-cha’ meeting here in Toronto, I was told that the membership for ‘got-cha’ was now ‘free’.  Because I create web sites, I do know that to change a web site with on-line memberships, etc., takes planning and not done over night.  In other words, when they took my money, they knew a membership was about to become ‘free’.

At no time was I contacted by ‘got’cha’ with an explanation or an offer to refund all or part of the $97.  In fact, when the head ‘got-cha’ person here in Toronto inquired on my behalf, they responded stating that they could do whatever they wanted as to charging or free, they would not refund any money because part of the money had been distributed and I had received what I had paid for…. really!!!

I had heard about PayPal and their handling such disputes and decided to check it out.  Lets face it, I know that I would be horrified if someone reported me to PayPal for not providing a service or product that I promised.  This is the internet…… not a good place to do unethical business.  So I put in a complaint to PayPal  copying ‘verbatim’ the response from ‘got-cha’.  Please note – you have a specific number of days to put in a complaint.  Then after a couple of weeks, PayPal enquired as to whether or not the matter had been resolved and if not,whether I wished to escalate to PayPal.  Once escalated, PayPal would make ‘final decision’ in the matter.   I decided to hand over to PayPal.

To be honest, I really didn’t think anything would come of it – after all – I’m an ‘individual’ and ‘got-cha’ is bigger and well known.  HOWEVER – WOULD YOU BELIEVE…. I received an e-mail last night from PayPal AND here is what they wrote :  ”We have concluded our investigation into your case and have decided in your favor.”  I still can’t believe it – My money is being returned to my account.  How cool is that????

So… who do you think I will highly recommend as a service to sell/buy on-line from now on?   Yup… only PayPal.

A couple of days ago a client contacted me concerned about whether or not the e-commerce part of his web site was working properly.  So we decided that I would buy one of his products (www.burkesgunoil.com) to make sure his shopping cart was working correctly. Seeing as I often shop on-line, looking at the cart as a ‘shopper’ is easy or me.   For 10 years I have been using Mal’s E-commerce free shopping cart which can be modified to suit the vendor and hooked up to PayPal, etc.  Naturally, I test all shopping carts that I install, but rarely take it to the final purchase at PayPal.  This time I did.  It was as smooth as silk.  I believe ‘flawless’ is the word I’m looking for.  I was so impressed.  Shipping costs were added, tax was added, notification e-mails sent – everything was perfection.

So I wanted to say thank you to Mal’s E-commerce – you make me look good!!

Please note:  Links will open in new windows for your convenience.

For some reason, for the past 2 weeks, my browser (FireFox) has been crashing regularly.  Things came to a head last week when I was trying to do some research and it kept closing on me every 5 minutes.  That is just not acceptable.  Sooo……. when hunting for something new.  I used to use I.E. until it got ‘improved’  - need I say more…. Changed to FireFox and was absolutely delighted until now.  It seems like everyday someone complains to me about FireFox crashing.  And, of course, you don’t want me to get started on what I think about ‘Bing’.

The solution ended up being Google Chrome.  It downloaded nicely and quickly.  It loaded fast and has a very clean look.  I love my tabs and I want a few of them available when I open up the program each day.  Google Chrome seems to accommodate my needs without hours of configuration.  So far, so good.  If you are having problems with IE or FireFox, you might want to give Chrome a try – can’t hurt.

Have you noticed lately that some web pages are very difficult to read?  Some are 3-4 column small ‘print size’ that I’m sure a lot of people have a real problem reading.  Some web pages have two or three different sizes and font styles and very, very busy.

Well – would you believe a place called ‘arc90′ came up with a little application that you can put on your browser tool bar to make individual web pages easier to read.  I decided to give it a try – very interesting – check it out – I think you will like this little program.  It should be noted, however, that I’m using FireFox and it worked beautifully – not sure about the other browsers.

Readability http://lab.arc90.com/experiments/readability/

Decided to take the plunge and ordered PDF software from Nuance. Adobe is just way over the top in pricing – they must be taking lessons from Microsoft. Anyway, Nuance had a special and I decided to take advantage. It is surprisingly good. I can reduce PDF sizes for the web very nicely. Haven’t had a chance to try out all the features but so far I am very happy with this little program. AND, I even got a project management program thrown in…. nice! I love a good deal. You can check it out at Nuance PDF Converter Professional 6 – info page – or see if the special is still available – special pricing and offer page. Not sure how long the offer will last.

Because I recently acquired a new computer, I seem to be continually trying to update and re-load programs which I ‘believe’ I will use. Now we all know that most of the time we don’t use half of what we install – well, maybe half…LOL.

Anyway – I discovered today that I had not installed Thunderbird. I normally try to have as many e-mail programs or browsers as I can so I can test for clients. Sooooo … went hunting and downloaded the latest version of Thunderbird and checked out a couple of the add-on’s now available for that program while I was at it.

Well…. what a surprise! I rarely use Outlook except as an address book and calendar because I dislike the fact that Microsoft tries to ‘hide’ the data. For some reason, Microsoft insists on complicating this process – it really shouldn’t be that difficult to find your e-mails stored in your computer. For that reason, I use Eudora e-mail. There is finally a new version in ‘beta’ but have no idea how long it will take for it to be released – been waiting over 2 years so far.

The good news is that with the add-on’s now available for Thunderbird, you might just be able to stop using Outlook, get rid of some spam, have a to-do list, calendar -don’t quote me on this as I have not tried it all out. BUT I was very impressed and am actually considering using Thunderbird as my main e-mail program. We don’t want to talk about how many years I have used Eudora – I am a true fan of that program…. but……the new Thunderbird is very enticing. Maybe…. I’ll just give it a little try….. maybe…

Will let you know if I finally cave in

- thought you might want to take a look at this version and add-on’s for yourself – Thunderbird
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Every once in a while I come across a company that provides an excellent product and, best of all, actually communicates ‘direct’ to the customer…. how about that!!

Likno (www.likno.com) is one of them. I have no telephone number to contact them, have no idea where they are – never have had a problem that required me to call them. Honest! I fouind their menu system several years ago. Very reasonable and worked like a charm. Their program is still reasonable and each update makes the program better and better – unlike some other programs that upgrade and become worse. Nice thing is that they do not ‘gouge’ their customers.

Here is a sample of how they run their business. Yesterday (Thursday) I discovered that they were creating a new software application that would be perfect for one of my clients. It wasn’t ready yet, but I could be put on a ‘list’ to be notified – it was due within the next couple of days and I could, if I wanted, purchase it right away which is what i did. From past experience with Likno, I know their product would be good and the price was only $35.00 U.S. – reasonable – So I went ahead and purchased.

Within 1 hour of my purchase I received an e-mail explaining that they ‘hoped’ to have the application ready by today (Friday) at 1400 hrs UK time. I kept an eye on things most of the day and about 3pm I received an e-mail explaining that they did not have their documentation complete as hoped – only 50%, but they would send me the download link if I wished. They hoped to have 95% finished within the next hour. Yes – can you believe it? They did not forget about me and actually e-mailed me to let me know their progress. I replied thanking them and said I would gladly wait. 2 hours later, as promised, I received another e-mail with a link to download my new software.

So a company that creates great software, does not rip off their customers, actually is true to their word – thought you should know.

(now I just have to figure out how to use this new software – LOL)

When I started looking for a job, I thought it ‘might’ take 6 months. I had no idea what I was about to experience and how tough it really is to find a decent job these days.

However – as luck would have it … because of this blog, I was contacted last week by a programmer who has created a program to help people with their resumes and job search – Job Tabs.

After considerable research, I decided to give Job Tabs a try. Couldn’t believe the amount of great information provided by the developer. Right away I knew it was created by someone who knows what its like to job search days – simply wonderful. And yes, I bought it. Been using it for over a week now and for the first time, I’m actually beginning to feel like I have some ‘control’ over my job search.

So if you try it and decide to buy it (only $49.95 U.S.), now you can SAVE 10% off Job Tabs program price – use my Coupon:– DCAMPBELL.

This is great – the program helps me and I can help others … perfect!

Awhile ago I added a survey (or voting poll) to my web site to see how they worked. I chose PollDaddy which was very adequate considering I was using their free version.

Well… because more and more people want ‘interaction’, I decided to go hunting for a free program or relatively inexpensive ‘poll’ service online. I am willing to pay and thought it might be nice to buy a program that I could use on a regular basis – I just don’t want to get ripped off.

So I started my ‘research’ yesterday – all day….. and today…. most of the day. It was an eye opener to say the least. I wish I could list some really good ‘easy to use’ poll services or a couple of great inexpensive programs, but after much time and frustration, I ended up back with my original service at Poll Daddy. The really good news is that, to my great surprise, PollDaddyhas upgraded their free account to allow for ‘personal’ style design- perfect!!! Being able to change the style to fit my web site was just what I was looking for.

So… if you are looking for a

or survey to add to your web site, you might want to check out PollDaddy. Of course, if you have major site traffic, you are going to have to considering paying for a suitable service or program.

Well…. had problems trying to download the anti-virus program I originally wanted to try, so decided to see how good Kaspersky really was. (www.kaspersky.com) One of the other highly rated anti-virus programs actually uses Kaspersky ‘engine’ to run their service …. interesting.

I downloaded and installed a short while ago and, naturally, an hour is not enough time to make a judgement call… but, so far my computer appears just a little bit happier.. Yes, I know… it is a computer, it does not get happy….. wanna bet?