I have used PayPal for years and always recommend to my clients. What I just learned is that PayPal does not like it when you buy or pay for something using their service and do not get what you paid for. This, of course, would include buying something and never receiving – but it even includes a service or membership on-line. I am sooo impressed… I just had to tell my story.
I will, however, change the name of the company/web site involved – lets just call the web membership site ‘got-cha’ . Here is what happened.
I attended a ‘got-cha’ meeting here in Toronto and was told that I needed to join on-line to continue attending. Amount totaled $97.00 for a one year membership. After some heavy thinking, I made the decision to join and paid for my membership using my PayPal account. Three weeks later at the ‘got-cha’ meeting here in Toronto, I was told that the membership for ‘got-cha’ was now ‘free’. Because I create web sites, I do know that to change a web site with on-line memberships, etc., takes planning and not done over night. In other words, when they took my money, they knew a membership was about to become ‘free’.
At no time was I contacted by ‘got’cha’ with an explanation or an offer to refund all or part of the $97. In fact, when the head ‘got-cha’ person here in Toronto inquired on my behalf, they responded stating that they could do whatever they wanted as to charging or free, they would not refund any money because part of the money had been distributed and I had received what I had paid for…. really!!!
I had heard about PayPal and their handling such disputes and decided to check it out. Lets face it, I know that I would be horrified if someone reported me to PayPal for not providing a service or product that I promised. This is the internet…… not a good place to do unethical business. So I put in a complaint to PayPal copying ‘verbatim’ the response from ‘got-cha’. Please note – you have a specific number of days to put in a complaint. Then after a couple of weeks, PayPal enquired as to whether or not the matter had been resolved and if not,whether I wished to escalate to PayPal. Once escalated, PayPal would make ‘final decision’ in the matter. I decided to hand over to PayPal.
To be honest, I really didn’t think anything would come of it – after all – I’m an ‘individual’ and ‘got-cha’ is bigger and well known. HOWEVER – WOULD YOU BELIEVE…. I received an e-mail last night from PayPal AND here is what they wrote : ”We have concluded our investigation into your case and have decided in your favor.” I still can’t believe it – My money is being returned to my account. How cool is that????
So… who do you think I will highly recommend as a service to sell/buy on-line from now on? Yup… only PayPal.